Definitions

“Website” refers to the content and pages within nytimespublication.com

“Customer,” “You,” or “Your” refer to the person using this Website or placing an order with nytimespublication.com.

“Company,” “We,” or “Our” refer to nytimespublication.com.

“Product” refers to any services or materials provided by nytimespublication.com to the Customer.

“Order” means any request for services placed by the Customer with nytimespublication.com, confirmed by a payment through accepted methods.

Services

When you place an Order and submit a payment, you purchase our services solely for your own use. Please note that all services provided are final and non-refundable. We encourage you to carefully review these terms before placing an order or making a payment on our Website.

Refund Policy

Our refund policy outlines the specific conditions under which refunds may be considered. By engaging our services, you acknowledge and accept these terms.

1. Change of Mind

If you decide not to proceed with your project after placing an order, you may request a refund within one hour of the order placement. A 25% processing fee will apply to all change-of-mind cancellations. After this period, refund requests will not be accepted due to the commitment of resources to your project.

2. Unsatisfactory Delivery

Our aim is to meet all agreed-upon project specifications. If the completed work does not meet the documented requirements, we offer the following remedies before considering a refund:

Unlimited Revisions: Unlimited Revisions: We provide unlimited revisions to ensure the final product aligns with your project needs.

Reassignment or Rewrite: We will reassign your project or rewrite content if necessary to achieve satisfaction.

Credit for Future Use: If the work remains unsatisfactory, you may reserve an equal number of pages or value in future services.

Should these remedies not resolve the issue, a partial refund may be considered based on mutual agreement and the specific circumstances of the project.

Delayed Delivery

While we prioritize on-time delivery, a refund will be considered only if a delay occurs solely due to our error, documented through at least three attempted communications. Refunds for late delivery will only be granted if the delay is directly attributable to nytimespublication.com.

Refund Eligibility Period

Refund requests must be submitted within 120 days of the original payment date. Refund requests made after this period will not be considered.

Non-Refundable Situations

Refunds will not be provided under the following circumstances:

• Minor Errors: Small errors, such as typographical or grammatical issues, do not qualify for full refunds. Partial refunds or discounts may be offered for future services as needed.
• Client-Related Delays: Refunds will not be issued for delays or issues resulting from the client’s own actions or lack of communication.
• At no time shall the company, its affiliates, or associates be liable for any failure of error, performance, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, destruction or theft, or unauthorized access to, modification of, or use of information available on the website.
• Third-Party Services: No refunds will be provided for services involving external platforms or third-party services..
• Subjective Quality Concerns: Refunds will not be granted for stylistic concerns if the work is consistent with the agreed project scope.

Policy Acceptance

By engaging with nytimespublication.com, you acknowledge and accept the terms and conditions, including the refund policy, as detailed above. We reserve the right to modify these terms at any time, and we encourage you to review this policy periodically.

For any questions or concerns, please reach out to us at support@nytimespublication.com.